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NZ/AU orders will be shipped by New Zealand Couriers, and will arrive within a timeframe of up to 3 business days.
While we aim to meet our listed dispatch and delivery times, couriers may experience delays which are out of our control.
Shipping may take an extra 2-4 days during sale and promotion periods due to a higher number of orders.
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AU: please allow up to 5 business days for deliveries to AU. Please note that international shipping times will range depending on the country. We expect these time frames cannot guarantee these delivery times as it depends on the courier service in your resident country. Shipping may take an extra 2-4 days during sale and promotion periods due to a higher number of orders.
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For NZ orders over $75 are free, AU orders over $100 are free. Orders that come under this threshold will be charged at $5 per parcel for NZ and $30 for AU
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After your order is dispatched you will be sent tracking information. You can also check your order status using our chat on site.
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We are happy to accept returns if you’ve changed your mind within 21 days of your order arriving. We will also accept returns of faulty items. We are only able to accept returns on items if they are sent back in a resalable condition, unopened in their original packaging. Unfortunately we can’t accept returns once opened and the tamper seal is broken, unless the item is faulty.
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To make a return, please contact us via the chat on site or fill out our contact form. Once your return is accepted you you will need to post the item back to us before being issued a refund. All returns are at the cost of the customer.